Your browser is out of date.

You are currently using Internet Explorer 7/8/9, which is not supported by our site. For the best experience, please use one of the latest browsers.

About Us Blog How To Communicate With Your Insurance Adjuster

How To Communicate With Your Insurance Adjuster

Calling your insurance company following a major weather event is the first, crucial step to roof restoration. You’ll want this taken care of promptly, not only to prevent further damage to your roofing system, but to ensure that most (if not all) of the necessary repair and restoration work will be covered by your insurance provider. And once the roof storm damage claim is filed, what’s the next step? You’ll need to communicate with your insurance adjuster. Here’s how to do this successfully.


Document every conversation with them

The job of an insurance adjuster is to inspect your loss and damages, evaluate your claim and decide on the amount the insurance company is required to pay out. Dealing with adjusters can be a bit tricky, and in some cases, communicating with them can lead to a you-said-they-said situation. You’ll want to take measures that can prevent disputes later on, so it’s a good idea to document every conversation you have with them (if it relates to your claim). Jot a summary down, or record the discussion on your phone – it’s up to you.

Always have someone else with you

Whenever it’s necessary to talk to your adjuster, make sure you have another person assisting you. This person can either be your lawyer, public adjuster or a trusted local roofing contractor like Punum Roofing of Houston, Inc. You should also avoid signing any documents given by your insurance adjuster without anyone else present.

Stay calm and professional

The fact is that the process of roof storm damage insurance claims is often a test of patience and persistence for the homeowner. You have to remain cool and professional when communicating with your adjuster. Always remember that anything you say can impact the claim’s approval and payout.

Contact Us Today

If you’d rather not deal with your insurance adjuster directly, you can just turn to a trusted expert like Punum Roofing of Houston, Inc. for a smooth and worry-free roof insurance claims assistance. Thanks to our familiarity with the process and its requirements, we can ensure you’ll get the fair coverage you deserve. Call us today at (713) 466-4447, or fill out this contact form to schedule your roof evaluation. We proudly serve the areas in and around Houston, TX.