Any kind of home improvement project is an important investment. During the process, you are bound to make some critical decisions that can affect the property value and structural integrity of your home. This includes finding the right roofing company. Fortunately, you can uncomplicate this initial step by looking up the assigned Better Business Bureau (BBB) rating of the company. This organization’s purpose is to protect homeowners from fraudulent and low-quality products and services.
The BBB rating is based on the information BBB has about the business, including transparent business practices and how well roofers handle customer complaints. Choosing a local contractor with a BBB rating of A-plus (the highest possible rating) is an excellent way to predict the company’s level of service. But what does this grade exactly guarantee you?
- High-quality products: Defective and low-quality products are a definite no-no. With an A-plus rating, you can be confident that the roofing company will only supply high-grade and functional materials as certified by previous customers.
- Outstanding customer service: The way roofing companies handle customer complaints says a lot about them. Having attained the highest standard from BBB means that the contractor involved has successfully resolved every known problem issued by different customers. This assures you that if miscommunication or mistakes occur, your contractor will try to remedy the issues. Free roof estimates offered by contractors are usually a sign of good customer service.
- Reasonable payment terms: A reputable roofer will not ask a full pay upfront. Certainly, flexibility on payment terms should be emphasized before the project even starts. This also shows that the company has confidence in its ability to complete the assigned tasks in an efficient manner.
- Timely completion: Of course, the schedule should be confirmed with the company. But a highly rated company will strive to always meet your deadlines.
Punum Roofing of Houston, Inc. only wants the best for your home. As a leading certified shingle roofer in Texas, we aim to protect your property investment with high-quality products and workmanship. Call us today at (713) 244-5530, or fill out this contact form to submit a request or schedule a consultation.