At Punum Roofing of Houston, Inc., we value the appreciative comments we receive from our customers via their testimonials. Hailed as the best roofing company in the region by our loyal customers, we take great pride in what we do and are committed to continually exceeding expectations when it comes to quality workmanship, fair pricing and excellent customer service.
We’ve learned through the years just how important customer feedback is in helping ensure that our services remain top-of-the-line. Our customer onboarding process is important to us; it help us stay abreast of your needs and expectations and helps ensure that we remain the highest rated roofer in our service area.
As a roofing contractor that puts our customers first, we know that inattention and neglect can lead to lackluster relationships with our new clients. This can lead to lack of coordination and failure to deliver on the exact results expected, resulting in unhappy customers and disappointing outcomes. To avoid this, we follow a four-point strategy.
1. We define expectations clearly. How long will the project take? Who will oversee things? We ensure that from the get-go, everyone is on the same page about expectations.
2. We engage a project manager. To execute your vision, we clearly identify who in our team is responsible for what, so you know who is in charge.
3. We designate a rapid response manager. If the project manager is not around, a rapid response manager will monitor the project for crises, challenges and barriers. Issues will inevitably arise during the course of a project, and a quick-acting team member will be on hand to support these situations as they pop up. As soon as a problem crops up, we’ll be right on top of it with the right solution.
4. Being forthcoming and transparent. As part of our regular reporting to you, we aim to demonstrate authenticity and transparency. If there are roadblocks encountered, we’ll say so and offer suitable solutions. We aim for open, honest communication at all times to better build trust and fortify our relationships.
At Punum Roofing of Houston, Inc., we aim to have the happiest and most satisfied clients, so we never stop selling and driving value. Connect with us at Punum Roofing of Houston, Inc. for more information today at (713) 466-4447 or fill out our online contact form for more information.